FAQ
Q: What are our services?
A: Cyndar strives to provide customers with the best purchasing experience by prioritizing flexibility and customer service. Whether you are a professional technician or a buyer, you can purchase products simply and clearly.
Q: What are the advantages of doing business with global customers?
A: We are a manufacturer of safety sensor products for many years. We have rich experience and have business all over the world.
Q: Do you have a specific quality inspection department?
A: Of course, we have a specific quality inspection department. Our company adopts a strict quality control system and service system. Cyndar employees will conduct a series of tests on any product before selling it to ensure that there are no quality problems before selling.
Q: How to customize products according to working conditions?
A:1. Tailor-made: The company can carry out personalized design and production according to the special circumstances and requirements of users; design the best intelligent solutions according to your industry needs. 2. You can contact us via email, WhatsApp or WeChat to tell us your needs and working conditions. We will select the right product for you
Q: How to contact you to buy?
A: You can contact our salesperson directly through WhatsApp or WeChat on the side of the webpage, and leave a message about your needs. The salesperson will reply to you as soon as possible; or leave a message in the Contact Us location and leave your email, and our salesperson will reply to you within 12 hours. It should be noted that try not to use Gmail's mailbox. When our corporate mailbox replies to you, it is easy to be blocked.
Q: Do you have online customer service?
A: Our online customer service is busy and may not reply to you in time. But we try to reply you in time. If it is urgent, you can contact us via email, WhatsApp or WeChat, or leave your WhatsApp phone number, and we will reply you in time.
Q: What is the purchase process?
A: 1. After the salesperson confirms the product parameters and shipping methods with you, the salesperson will send you a quotation within 30-60 minutes. 2. When everything is ready and there are no other questions, the salesperson will send you a proforma invoice. The proforma invoice contains our company's bank account. You can pay by T/T. We can receive multiple currencies. The account usually receives the payment within 1-3 days. 3. After receiving the payment, the salesperson will notify you and arrange production and shipment.
Q: How do you collect payment?
A: 1. We usually transfer by T/T. You can transfer from your personal account to our company's account, or from your company account to our company's account. It usually takes 1-3 days to arrive. 2. If you don't have a transfer account, you can also transfer through PayPal, but an 8% handling fee will be charged.
Q: Do you have stock for fast delivery?
A: We have enough general goods for fast delivery. Some products are customized, and we can still deliver them quickly. The delivery time is usually 2~5 days. Please confirm the specific order quantity. You can consult the salesperson to reply you.
Q: About warranty
A: Safety light curtains and safety laser scanners enjoy free warranty service provided by our company within 18 months after purchasing the product (if you need to send it to us for warranty, the user needs to pay the freight); safety edge, safety pad, safety relay products provide a 12-month warranty; and transferable warranty is provided, which means that if you buy sensors to build machines, your end customers will also be protected by the warranty. We are confident in our products and are happy to provide this industry-leading warranty.
Q: Do you provide free samples?
A: We provide free samples within 10 USD, but you need to pay for shipping. Samples over this value will be charged.
Q: Which logistics agent do you usually work with?
A: We work with DHL, TNT, UPS, FedEx and other freight personnel with competitive prices and discounts. We inquire about multiple freight rates and choose the cheapest one to quote you to save your expenses to the greatest extent.
Q: I have my own freight forwarder, can I pick it up by myself?
A: Of course, you just need to tell us and we will quote you the ex-factory price.
Q: How to provide technical support after purchase?
A.1. Each of our products comes with an instruction manual. If the operator encounters any problems during use, you can contact us at any time to ensure that your problem is solved quickly.
2. Our email is sale1@cyndar.net, WhatsApp is +86-18922155361. WeChat is +86-18922155361.
You can choose one of the ways to contact us.
Q: Is there any discount or rebate program?
A:1. You can send the quantity and parameters to our sales staff, and the sales staff will provide you with a discounted price based on your situation.
2. We also provide a rebate discount program. When you receive our goods and use them correctly, you can send a video and 3 pictures to us. Discounted prices can be provided when you place your next order.
Q: Where can I find the nearest sensor distributor?
A: Please contact us at sale1@cyndar.net to find the nearest distributor.
Some distributors specialize in certain products, such as safety light curtains or proximity sensors, and some specialize in certain industries, such as automotive welding or food packaging. If you contact us, we will match you with the local person who best suits your needs.
Q: How can I become a distributor of high-quality sensors?
A: Please contact Becky at sale1@cyndar.net for information on becoming an authorized stocking distributor.
We are currently looking for qualified companies to represent our products in specific markets or specific regions for specific industries. We would be happy to work with you.
Q: Are 100% of the products tested?
A: Yes, the performance of each sensor is tested before leaving the factory. We ensure that the performance of all sensors meets the specifications in our individual product data sheets.
Q: Scanner software does not work properly?
A:Cyndar's software upgrade and conversion measures ensure that users are always provided with the latest technology. When your software cannot connect to the latest purchased product, please delete the software on the PC and download the latest software installation on the official website.
Q: How often should I check my safety sensor?
A: The calibration interval depends on the application, sensor technology, performance required by the industry and legal requirements. As a good practice, the calibration should be checked when the sensor is received and then once a day after installation before use.
Q: Where can I find technical information about CYNDAR sensors?
A: Individual product data sheets can be downloaded directly from our website, our products are regularly updated with technology every year, or you can contact our sales staff to request them.